Please note you are purchasing items from Smallable (a TantrumXYZ partner company). You should read the latest terms and conditions of sale on their site - www.smallable.com. A summary of the terms as at 25 July 2016 is provided below for convenience but is not a substitute for the originals.

EUROPE

Delivery of non-voluminous items:

Delivery by BPOST Belgium

Delivery is to your home within 2 to 3 working days. In case of absence during delivery, a note will be left at the address so that you can pick up the package at your closest post office. You can also call the telephone number on the note to ask for a free second delivery. The package is available at the post office for 10 working days. If the package is not picked up within the time frame specified by the shipper, the items shall be returned to Smallable.

Delivery by BPOST International (Northern and Eastern Europe)

Delivery is to your home within 2 to 5 working days, depending on the destination. Please allow for 1 to 2 extra working days for Spain, Bulgaria, Iceland and Lithuania. In case of absence during delivery, a note will be left at the address so that you can pick up the package at your closest post office. You can also call the telephone number on the note to ask for a free second delivery. The package is available at the post office for 10 working days. If the package is not picked up within the time frame specified by the shipper, the items shall be returned to Smallable.

Delivery by FedEx

Delivery is to your home within 2 to 3 working days, depending on the destination. The order shall be delivered to the address indicated on the order slip and it must be signed for upon delivery. If there is no one present to sign for the package, FedEx will contact you by telephone to arrange a delivery during the next three working days.

If the shipper does not deliver the package, it will be returned to Smallable.

Delivery by BARTOLINI (Italy)

Delivery is to your home within 3 to 4 working days. In case of absence during delivery, a note will be left at the address so that you can pick up the package at your closest post office. The shipper keeps the package for 10 working days. If the package is not picked up within the time frame specified by the shipper, the items shall be returned to Smallable.

Delivery by SEUR (Spain)

Delivery is to your home within 3 to 4 working days. In case of absence during delivery,

SEUR will attempt to deliver three times. If the third delivery is unsuccessful, the shipper keeps your package for four days. If you contact the shipper during this time, you can ask for a new delivery but you at an extra cost. If you do not contact the shipper, the package will be returned to Smallable.

Delivery of Voluminous Items:

Delivery by CALBERSON

Shipper reserved for the following countries: Belgium, Germany, Great Britain, Spain, Italy.

Delivery is to your home within 2 to 3 working days, depending on the destination. A deliveryman delivers your package in front of your building. The shipper will telephone you to arrange a delivery date.

Please ensure you note all information regarding access to the delivery address (building number, entry codes) during your order, as well as a telephone number where you are easily reachable. In case of absence, the deliveryman will leave a voicemail with a telephone number you must telephone to arrange a free second delivery.

REST OF THE WORLD

Delivery of non-voluminous items

Delivery by FedEx

Delivery is to your home within 5 working days, depending on the destination. The order shall be delivered to the address indicated on the order slip and it must be signed for upon delivery. If there is no one present to sign for the package, FedEx will contact you by telephone to arrange a delivery during the next three working days.

If the shipper does not deliver the package, it will be returned to Smallable.

Delivery of voluminous items to the Rest of the World:

We do not deliver voluminous items (furniture, large pieces of decor, etc.) outside Europe.

Important Notes:

The indicated delivery times are general time frames established by the shipping company. These time frames are on top of item availability times and order preparation times. No refund for shipping fees can be made on orders delivered later than the indicated delivery times.

For items that are not available immediately, a time frame for the item’s availability in our warehouse is stated on the product page. These time frames are on top of package delivery times depending on the shipper chosen.

We aim to give you precise information regarding shipping fees. You can check the exact of the shipping fees for your basket by entering the delivery country, without having to log into your account or create an account, and before the payment stage.

Shipping fees are calculated automatically according to the delivery destination, weight and total volume of the ordered items, in the fairest way possible

For deliveries in countries where FedEx does not deliver, please contact our Customer Service Team.

Measures to take during delievry

During delivery of your order, it is important to check that your package has not been damaged during transport. This must be done in the presence of the deliveryman. If the packaging of your package and/or the item(s) is/are damaged, you must enter the details of the damage on the Shipper’s Delivery Slip. You can also refuse the delivery. The Shipper’s Delivery Slip will be an important document in case of compensation requests (refunds, exchanges) to Smallable or the shipping company.

Custom:

If you have placed an order for delivery outside of the European Union, please note that custom fees and import taxes are imposed once the parcel arrives in the country of destination. As your order will be held by customs, you may be asked to pay these fees and taxes. These fees must be paid by the receiver (this also applies to retailers and wholesalers).

Unfortunately, we do not have any control over the amount imposed nor are we able to estimate the fees as the customs regulations vary from country to country.

Once you have sent us your receipt for the fees that you have paid, Smallable will refund you these fees within 24 hours.

If you notice any damage after unpacking the package, contact our Customer Service Team within the following 3 days through the Contact Form or by telephone on +33 (0)1 76 240 241.

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