Terms and Conditions

Welcome to Tantrum!

Tantrum provides content, community and a shop for parents. We’re thrilled you’ve decided to use our services and platform (refered to simply as our “Service”).

We’ve drafted these Terms & Conditions (the “Terms”) and the Privacy and Cookie Policy (the “Privacy Policy”), so that you’ll know the rules that govern our relationship with you. These Terms apply to the Service we provide to you (we will refer to you in these Terms as “you”, “your” and “Users”) by way of our website, and digital app.

These Terms form a legally binding contract between you and Tantrum, so please read them carefully. By using our Service, you agree to these Terms. Of course, if you don’t agree with them, please don’t use the Service.

  1. General

    The Service that we outlined above is operated by Tantrum Commerce Limited (we’ll say “we”, “us”, “our ”), you can find further details about us at section 9 of these Terms.

    Your privacy matters to us. We would therefore be grateful if you could read our Privacy Policy available which sets out how we will collect, process and otherwise use your information. Of course, if you do not agree with the Privacy Policy, please do not use the Service.

    Although we are working to ensure that the Service is compatible across various devices, we cannot guarantee that the Service will work with all devices. If you have any questions or any problems checking your device compatibility or installing our app on your device, please contact us at:

  2. Your account

    We have set out below some important details about your Tantrum account.

    In order for you to use the Service, including making purchases, you may be required to set up an account with us. You will need to be 18 or over to create an account. If you are over 13 but under 18 then you can register to use the Service but only with your parent or guardian’s permission and you must get the bill payer’s permission before buying any Products. We do reserve the right to refuse to permit minors to use the Service at our discretion.

    You may be asked to provide information about yourself such as your name, address and email address. Please could you make sure this information is complete and accurate. We will use this information in accordance with our Privacy Policy. You may set up an account with us using your log-in details from third-party services approved by us (e.g. Facebook) and you give us permission to access and use your information from that service as permitted by that service.

    In all cases, please be aware that you are responsible for your account, including making sure that your details are correct and kept up-to-date and ensuring that your password is secure. You are also responsible for all activity that takes place on your account. Please do not share your account with any other person.

  3. Purchasing Products

    Our Service

    Please be aware that we act as a venue and marketplace which compiles, curates and displays a range of products (which we will refer to as the “Products”) from third party retailers (which we will refer to as the “Seller”) for you to discover great Products and transact with Sellers. While we help facilitate transactions that are carried out on the Service, we do not provide or sell the Products and are not party to any transaction you may make with a Seller. This means that any contractual obligations arising out of a transaction using the Service are the responsibility of you and the Seller, not us. These Terms, alongside the information found on the applicable product pages, form the basis of the contract between the Seller and you.

    We do not accept any responsibility for, or liability in relation to, any Product(s) listed on the Service. If any issues do arise, you should direct any questions, complaints or claims related to any Product to the relevant Seller.

    Availability, prices, payment and delivery

    Please note that unless otherwise stated, all prices on the Service are inclusive of any VAT payable but exclude delivery charges. We will use our reasonable efforts to ensure that the prices of Products displayed on the Service are correct. However, despite our reasonable efforts, it may be possible that some of the Products on the Service may be incorrectly priced. If an error in the price of the Products you have ordered is discovered, you will be contacted and given the option of reconfirming your order at the correct price or cancelling it.

    Please be aware that all Products offered on the Service are subject to availability or while stocks last. If you order a Product which is not in stock, no payment will be taken for that Product and we will notify you by email that the Product is not available. The availability and prices of Products may change from time to time. Any changes to prices will not affect any order that has been confirmed.

    By purchasing Products from the Service, you authorise us to take payment for these Products through our payment processor partners (as described below). We are authorised by the Sellers to accept your payment for Products purchased via the Service. You may pay for the Products using PayPal, Stripe and any other payment method which we may add to the Service from time to time. Your use of any payment services to purchase Products will be subject to the terms and conditions of the applicable payment processor.

    After you place an order to purchase Products, we will send you an email acknowledging that your order has been received by us. However, please note that this does not mean that your order has been accepted. Nothing that we do or say will amount to any acceptance of your order. The Seller will also send you an email confirming that it has received your order but nothing that the Seller does or says will amount to any acceptance of your order until you receive an email from the Seller notifying you that the Product(s) have been dispatched.

    Please note that delivery of your Products will be made to the address specified when you complete the order. Delivery will be made by the Seller or the Seller’s delivery partner and, unless specified otherwise, should usually be made within thirty (30) days of the order being placed. Please be aware that the Seller is responsible for delivery of its Products, not us. Delivery charges and estimated timescales are specified during the purchase process.

    Your rights of return, refund and cancellation

    If you are a consumer resident in the European Union, then you may have the right to return purchased Products for a refund within fourteen (14) days of you receiving the Products. However, we are not a party to your transaction with the Seller and so you should contact the Seller directly regarding any cancellation, return or refund in relation to a Product. The Product(s) must be returned directly to the Seller and the Seller is responsible for issuing all refunds in relation to cancelled contracts and returned Products. These cancellation rights do not affect your legal rights.

    Although we do not process any returns, refunds or cancellations of orders, you do have certain statutory rights to cancel a contract within fourteen (14) days from when you receive a Product. If, during this period, you change your mind or want to return a Product, you should notify the Seller, including details of your order, and return the Product to them. The Seller is responsible for refunding you the price you paid for the Product together with any standard delivery costs you paid (excluding any supplementary delivery costs paid such as for quicker delivery or gift wrapping). Any refund will be less any reduction in value of the Product which has been caused by your handling of it.

    Please note that unfortunately the right of cancellation set forth herein does not apply to:

    • the delivery of Products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items;
    • the delivery of sealed audio or video recording or of sealed software if unsealed by you after delivery; or
    • the supply of goods made to your specifications or clearly personalised.
  4. Accessing our Service

    We’ll always do our best to make sure that our Service is uninterrupted and error free, although we cannot guarantee this. Access to our Service is permitted on a temporary basis, and we reserve the right to withdraw or amend the Service without notice (see below). If we need to suspend or restrict access to the Service or particular content, we will do our best to minimise any disruption to you and the Service. We may change or remove Products available on the Service from time to time. We will not be liable if for any reason the Service is unavailable at any time or for any period.

    Please be aware that we have the right to disable any user name or password if, in our opinion, you have failed to comply with any of the provisions of these Terms.

    Please also note that you are responsible for making all arrangements necessary for you to have access to the Service. When accessing our Service over your mobile network, you will be using your data allowance. We are not responsible for any charges you may incur in using the Service. You are also responsible for ensuring that all persons who access our Service through your internet connection are aware of these Terms, and that they comply with them.

    The legal rights (including the intellectual property rights) in our Service are owned by us. Any content on our Service and the compilation of this content is owned by us or licensed to us by third parties. All Products are owned, controlled or licensed by the Sellers.

    Where we provide links from our Service to other sites, this will be for information purposes only. We have no control over, or responsibility for, the content on those sites.

  5. Acceptable use of our Service

    You are welcome to use our Service for your own personal use and in accordance with these Terms and for lawful purposes. However, you may not use our trade marks, logos or other intellectual property without our express prior written permission. Also, you may not use the Service for any illegal purpose or in any way that: (i) causes damage or harm to us, the Service, any Seller or any other User; (ii) breaches any applicable local, national or international law or regulation; (iii) is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect; (iv) transmits, or procures the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or (v) knowingly transmits any data, sends or uploads any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

    Please be aware that you must not access without authority, modify, interfere, damage or disrupt our Service; any equipment or network used in the provision of the Service; any software used in the provision of the Service; or any equipment or network or software owned or used by a third party. You are responsible for compliance with local law and regulation when accessing the Service.

    If we think that you are not using our Service in an acceptable way, we will take any action we think is necessary to protect our Service and our Users. This may include us suspending, restricting or terminating your account and access to the Service. You understand that if you breach these Terms, then we may decide to remove your access to the Service.

  6. Our obligations


    As a consumer, you are entitled to various statutory warranties (including, for example, that any service is carried out with reasonable skill and care, and any product purchased is of satisfactory quality). Please note that nothing in these Terms shall have the effect of excluding or limiting those implied statutory warranties which may not be excluded or limited under applicable law.

    Additionally, nothing in these Terms limits or excludes our liability, to the fullest extent allowed by law, for: (i) death or personal injury caused by our negligence; (ii) fraudulent misrepresentation; or (iii) any other liability that cannot be excluded by law.

  7. Other important terms

    Please be aware that we may terminate these Terms at any time if: (a) you breach these Terms; (b) you become or threaten to become insolvent or bankrupt; or (c) we decide to suspend or terminate the Service.

    These Terms do not affect your legal rights. For more information about your legal rights in relation to any Product purchased that is faulty or is not as described, you may wish to visit your local Citizens Advice Bureau or Trading Standards Office.

    You agree to compensate and reimburse us fully for any claims or legal proceedings which are brought against us as a result of your breach of these Terms or misuse of the Service.

    No other person has any rights to enforce any of these Terms.

    You may not transfer your rights or obligations under these Terms to anyone else without our written permission. We may transfer our rights and obligations to another party, but this will not affect your rights or our obligations to you under these Terms.

    No provision of these Terms shall be enforceable by any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise. Nothing in this clause excludes our rights when acting a s commercial agent of any Seller.

    Each of the paragraphs in these Terms operates separately. If any courts or relevant authority decide that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

    The User’s use of the Service, including any dispute or claim arising out of or in connection with it, will be governed by English law. We and each User both agree that the courts of England and Wales shall have exclusive jurisdiction.

  8. Contact us

    We would love to hear from you about Tantrum! If you have any feedback, questions or complaints or any requests for technical support, then please contact us at If your query concerns a Product, then please contact the relevant Seller first.

    Tantrum Commercial Limited is a company registered in England and Wales and our Company Number is 09927126. Our registered office is at 843 Finchley Road, London, United Kingdom, NW11 8NA. Our VAT number is 234300553.

    These Terms were last updated on 26 April 2016. Please be aware that we may update these Terms from time to time and the latest version will appear on our website. By using the Service after any changes have been posted, you agree to the new Terms.

    Thank you for choosing Tantrum!